General Terms and Conditions ILS and MYTUTOR (GTC)
1. scope
These General Terms and Conditions apply to all offers made by ILS and MYTUTOR as well as on their premises.
2. Registration
With your signature or your consent to our GTC (online or on-site), you register bindingly for the respective course. You accept these GTC (ILS and MYTUTOR) as part of the contract for the respective course.
3. absences from private lessons or company courses
3.1 The agreed lesson times are binding. If the appointment cannot be kept as agreed, this must be reported to the secretary or the teacher at least 24 hours before the course date. Subsequently, with the help of the secretary or the teacher, an attempt will be made to arrange an alternative date.
3.2 Absences reported after 24 hours prior to the course date cannot be considered and will be charged in full.
3.3 In extraordinary cases such as illness and accident (upon presentation of a medical certificate) or death of relatives, the cancelled lessons can be made up.
be made up.
4. absences for group lessons
4.1 If the student is unable to attend a group lesson, the secretary must be informed as early as possible. The costs will be charged in full.
4.2 In extraordinary cases such as illness and accident (upon presentation of a medical certificate) or death of relatives, a credit note will be issued for the missed class time. You can use this credit to make up the missed time in another course offered by us at ILS or at MYTUTOR (at the same location).
5. use of teachers in group courses
5.1 In case of absence of the teacher (e.g. illness) we reserve the right to organize a substitute. If this is not possible for organizational reasons, we will try to reschedule. If it is not possible to reschedule the corresponding course date, you will receive a credit for the missed class time. You can use this to make up the missed time in another course offered by us at ILS or at MYTUTOR (at the same location).
5.2 The assignment of the teacher is the responsibility of ILS and MYTUTOR. We reserve the right to change teachers or arrange team teaching if necessary.
6. course continuation
The course registration is not automatically renewed, but expires after the course duration you have booked. Therefore, register early for the next course if you would like to continue.
7. accounting of attended lessons
If you attend further lessons at ILS or MYTUTOR after the end of your booked course, we reserve the right to charge you for the lessons you have attended, even without Registration .
8. cancellation of the course before the start of the course for group courses.
8.1 Participants can cancel a booked course up to 7 days before the start of the course (valid is the date of the course start on the registration confirmation) without additional costs. Cancellations made after this deadline will not be considered and will be charged in full.
8.2 In extraordinary cases such as illness and accident (upon presentation of a medical certificate) or death of relatives, ILS or at MYTUTOR will be happy to issue you a credit note. You can use this credit to make up the time missed in another course offered by us at ILS or at MYTUTOR (at the same location).
8.3 Course participants from abroad must pay the course fees at the latest 30 days before the course starts. In case of non-payment of the course fees, the course registration will be considered invalid and the participant will not be able to attend the course.
Exception: In case of a negative visa decision, we accept course cancellations up to 7 days before the course starts (valid date is the date on the registration confirmation) and charge only a circumstance fee of CHF 250. Therefore, if you are unable to attend the course due to a rejected visa, please contact us immediately and show us the negative visa decision from the responsible consulate or authority.
Refunds and cash payments of payments already made are excluded in any case.
9. course cancellation
If you have to cancel a course for an important reason such as illness and accident (upon presentation of a medical certificate) or death of relatives, we will be happy to issue you a credit note for the missed lessons. You can use this credit to make up the missed time in another course offered by us at ILS or at MYTUTOR (at the same location). Course cancellations without good cause will not be considered. Refunds and cash payments are excluded in any case.
10. trial lesson
10.1 In both group and private lessons, you have the opportunity to attend a trial lesson of 2 lessons (90 minutes). The trial lesson is non-binding and does not commit you to Registration. If you do not continue with the course, the trial lesson is free of charge. In the event of a booking, the trial lesson will be charged.
10.2 We offer a maximum of two trial lessons per person. If you do not decide to book after the second trial lesson, no further trial lessons can be attended.
11. delays
Late arrivals on the part of the participants will not be taken into account. If the teacher is late, the lesson time will be made up individually by arrangement.
12. expiration date vouchers and remaining lessons
Vouchers have a maximum validity of one year. Purchased and unattended lessons in private lessons expire three years after the date of purchase. After that, vouchers and unattended lessons can no longer be redeemed.
13. level completion
The regular completion of a course at the end of the booked course time does not guarantee a successful level completion. Please refer to our guidelines on the duration of a level completion of the Common European Framework of Reference (CEFR). How quickly you complete a level depends on your individual performance and commitment. We are not responsible for this or for your failure to pass exams.
14. online courses
14.1 The same provisions apply to all online courses as to face-to-face courses. This applies in particular to the cancellation of appointments; we refer here to sections 3 and 4 above.
14.2 Teaching materials for courses that take place permanently online are purchased by the customers themselves. No costs for teaching materials will be charged for this.
15. telc exams
15.1 Deregistrations before the expiry of the registration and deregistration deadline are free of charge. For cancellations after this deadline, the examination costs will be charged in full. The examination fees vary depending on the level.
15.2 You can register retrospectively up to 15 days before the examination Register. A late registration fee of CHF 30 will be charged for registrations after the registration and deregistration deadline.
15.3 With your booking, you also confirm that you have read both our General Terms and Conditions (ILS and MYTUTOR) and the General Terms and Conditions of telc gGmbH and that you agree to both. The General Terms and Conditions of telc gGmbH are enclosed with each form. 15.4 ILS shall not assume any responsibility for missed or failed examinations. The examination fees are owed in any case.
15.5 Anyone who is late for the examination on the day of the examination will be excluded from the examination and will not be able to take it. The examination fees must be paid in full.
15.6 In the event of non-payment of course or examination fees, we reserve the right to withhold telc certificates until the invoice has been settled.
16. fide test
16.1 For cancellations up to 16 days before the first day of the examination, a compensation of CHF 50.00 will be charged. For cancellations less than 16 days before the start of the examination, the examination costs must be paid in full.
16.2 The fide test is a progressively structured language test. The ILS declines any liability regarding results that do not meet the target level.
16.3 In the event of non-appearance or late arrival on the day of the examination, the examination fees must be paid in full. Late participants may be excluded from the examination.
16.4 With your booking you confirm that you agree with both our GTC (ILS and MYTUTOR) and the regulations for participation in the fide test (fide).
17. reservations
17.1 We reserve the right to dispose of course places that have not been paid for at the start of the course. For organizational reasons, ILS and MYTUTOR reserve the right to postpone, reallocate and combine classes.
17.2 Group courses that are not filled with at least two participants per group by the Thursday before the start of the course may be canceled by the ILS and MYTUTOR at short notice. The Registration for the corresponding course will be postponed or refunded in the form of a credit note for the amount already paid. The amount can be refunded on request.
17.3 ILS and MYTUTOR reserve the right to take pictures and video footage of the participants on the premises of ILS and MYTUTOR as well as on excursions and trips. This can be used for advertising purposes on our website. If you do not wish this, please contact our secretariat or the management immediately. Your data will not be passed on to third parties.
17.4 We take complaints of any kind very seriously. We always try to find a mutually satisfactory solution. However, in case of dissatisfaction with the teacher or the lessons, there is no right to compensation, refunds or reductions. Restructuring of courses at the request of individual customers (e.g. change of teacher) will only be made in particularly serious cases.
18. measures to contain the Corona pandemic.
18.1 All ILS courses and MYTUTOR courses will be continued online during officially ordered school closures. We use the Zoom video communication portal for this purpose.
18.2 In the event that participants do not wish to take part in the online lessons, we will issue a credit for the remaining course time, which can be redeemed on-site once the face-to-face courses have resumed.
18.3 Cash payments or refunds for courses not attended during officially ordered school closures are excluded in any case.
18.4 Deregistrations and refunds due to protective measures ordered by the authorities are excluded. ILS and MYTUTOR continuously adapt their protection concept to the applicable legal requirements. This may result in adjustments to the protection concepts at short notice. With your booking you agree to this at any time.
18.5 Cancellations or refunds due to the officially ordered certificate obligation as well as due to missing Covid certificates will not be accepted. The invoice amount remains due in full.
19. poaching
19.1 ILS and MYTUTOR clients undertake not to enter into any employment relationship with ILS and MYTUTOR instructors during ongoing courses with us and for one year after completion of their last course. In case of disregard of this regulation, we reserve the right to charge the customer a compensation of CHF 2000 per teacher.
19.2 Teachers of ILS and MYTUTOR undertake not to enter into any employment relationship with (former) clients of ILS and MYTUTOR both during their employment relationship with us and for a period of one year after termination of the employment relationship with ILS and MYTUTOR. In case of disregard of this regulation, we reserve the right to claim compensation in the amount of CHF 2000 per client.
20. terms of payment
20.1 If you wish, you can pay the course fee in installments. The payment date listed on the invoice is binding. In case of late payment, we reserve the right to charge a circumstance fee of CHF 20.- each for the 2nd and 3rd payment reminder.
20.2 After the fourth and final reminder, we will assign the claim to the collection company Creditreform. By accepting our GTC, you agree to this and undertake to pay the amount charged by Creditreform for additional expenses and default.
20.3 Fees for bank or payment movements from foreign accounts shall be borne by the customers. The fees can be settled in each case by bank transfer or on site.
21. teaching aids and course materials
The costs for teaching materials and other course materials are not included in the course price, but will be charged separately.
24. placement test
In case of previous knowledge we ask you to solve a free and non-binding placement test via our website. The definitive course placement will be made after the placement test or after a consultation. ILS and MYTUTOR assume no responsibility for bookings due to incorrect level assessment.
25. telephone and e-mail communication
With your booking you give us the consent to communicate via e-mail and (mobile) phone number.
26. data protection
We take the protection of your personal data seriously and comply with the provisions of the Data Protection Act. Please read our data protection regulations on our homepage. By agreeing to our terms and conditions, you accept that we may process and store all the data you provide at Registration as part of our business processes.
27. disclaimer
For all courses, exams and events organized by us, we exclude any liability for damages incurred. You are therefore responsible for sufficient insurance coverage yourself. We accept no liability for theft or loss of items on the premises of ILS and MYTUTOR. Parents are liable for their children.
28. place of jurisdiction
The provisions of Swiss law shall apply to everything else.
The place of jurisdiction is Basel.
Status: October 2021
